Our Restaurant Culture
If you join the Shari’s family, we want you to thrive. After 35 years as a successful restaurant chain, we’ve learned the key characteristics successful employees share. So how do you know if Shari’s culture FITS your personality? Easy. We broke it down into four simple words.
If you work at Shari’s, you love food. We’ll give you plenty of chances to expand your knowledge of foods and recipes. We’re continually bringing in new and exciting food products for you to experience, and introduce to our guests. We try new cooking techniques to bring out the texture and flavor of our fresh, Northwest ingredients. Before you know it, you’ll be a Pacific Northwest comfort food aficionado. It’s all part of the reason we like to say Shari’s stands for “simply great food”.
Honor and integrity are woven into the way we approach our guests, coworkers and the business of food service. It can be summed up as “do the right thing”. We’re honest with ourselves and others. Truth is a powerful communication tool. Which is why we don’t assign blame, or make excuses. Instead, we work together in an open and respectful manner. It results in actions that solve problems, rather than intensify them.
When you join the Shari’s team, we’ll help you nurture your natural talents. Our high energy and positive work/dining environment creates plenty of opportunity to assert yourself. Our most successful employees are those who are driven by excellence, never settling for “acceptable”. Here, you are always learning and improving. Our extensive training program puts you in a position to succeed.
To say our service goes above and beyond is a bit of an understatement. We like to say our employees have “hearts for service”. They truly love serving others. It shows each and every day as they do some pretty amazing things for our guests. This friendly atmosphere makes Shari’s the place where people come to celebrate a birthday, go on a first date, or gather with friends. It says a lot about our people that our guests choose to spend special times with us.
You’re just an application away from some incredible jobs. The following job descriptions will help you find where you might fit in at Shari’s. The jobs are as diverse as the people who work with us every day. Here’s hoping you find something you like.
As the General Manager, you are ultimately responsible for operating a successful and profitable restaurant. You set the standard that Assistant Managers and team members strive to reach. Because you lead professionally and by example, your team will know what is expected of them as they provide great guest service, properly prepare menu items, maintain a clean and safe environment. In short, you oversee creating a desirable atmosphere for both guests and employees. When an issue arises, you deal with it in a timely way, and make sure the appropriate people are brought into the loop. You have the responsibility to recruit, hire, train and develop your team and take pride in seeing others grow. Your professional, confident and outgoing personality makes it obvious to our guests and your team that you are in charge and yet approachable. As the General Manager you will be responsible for enforcing all federal / state laws and company policies pertaining to health and safety as well as employee related laws and policies.
Working for and in support of the General Manager, you will independently manage the restaurant on your shift. Your focus is on guest satisfaction, giving direction to team members, increasing sales, ensuring proper food preparation and maintaining a desirable and safe work environment. Your outgoing personality will serve you well as you visit with guests, make sure that their visit met their expectations and take the time to get to know them. You will need to be comfortable and confident in your decision- making skills in order to correct issues with team members, or address issues a guest may have during your shift. You will be held accountable for making sure each team member on your shift completes their tasks. You will be responsible for assuring that all safety, sanitation, and food handling laws and policies are being followed as well as all employment related laws and policies.
As the person who has the most contact with our guests, you are Shari’s service ambassador. You will ensure our guests’ dining experience is exceptional. You possess a deep desire to serve and engage with others, and make them feel at ease. Your love for simply good food will aid you in making menu recommendations to our guests. As a person who takes pride in the appearance of their surroundings, you will be required to do some cleaning.
As the first point of contact for our guests, you set the stage for their overall dining experience. Your sincerity and ability to engage our guests in friendly conversation will be key. Our hosts show guests to their tables, offer them beverages and periodically help with other dining room and cleaning duties. You are also the last person to have contact with our guests as you process their payment. Occasionally you may be expected to assist in the baking of our award winning pies, cinnamon rolls, quiche, etc.
Our cooks man the heart of the restaurant – the kitchen. You need the ability to prepare a number of eye, and palate-pleasing menu items in a timely fashion. It’s what sets Shari’s apart from our competition. More importantly you are able to adjust to the flow of business, follow set specs for each menu item and welcome occasional menu changes. You must be able to communicate with other Shari’s team members to ensure our guest’s overall satisfaction. You’ll also maintain a clean and well-stocked kitchen.
Your attention to detail and willingness to work hard is exactly what is required as a dishwasher at Shari’s. You not only ensure that our dishes are clean and sanitary, but also that clean dishes, glass wear and silverware are always available. Our guests notice the overall cleanliness of our restaurant, due in large part to your hard work mopping floors, cleaning restrooms, emptying the trash and making sure the outside area around the restaurant is tidy.
How we work
One measure of a workplace is whether the folks who work there are happy. Do they stay long? Are they satisfied with their jobs? Would they want their friends or family working there? Here at Shari’s, we’re proud to say these questions all get a resounding “YES”!
Shari’s people are the key ingredient in our success. So we are truly dedicated to their development. We put a lot of effort into making Shari’s a great place to work. In fact, a recent Team Member Survey revealed the top reasons employees love working at Shari’s:
- Enjoyable work environment
- Guest service oriented
- Enjoy working with their team
- Flexible scheduling
- Great new-hire training
- Ongoing skill development
- Personal recognition
With comments like these, it’s no surprise that more than a third of our team members have been with us for at least five years. Small wonder that Shari’s consistently has one of the lowest turnover rates in the industry.
At Shari’s, our goal is to help you develop your career with us. Our training programs allow you to keep working while developing the skills necessary to advance throughout the company.
Job Development Programs
Management Training Programs
For new and existing team members Shari’s offers five levels of management training programs. These programs are offered in a variety of ways: online through our Corporate University, at Certified Training Restaurants, in a classroom taught by our corporate instructors or personally by management or training staff in your location. If you choose a management career with Shari’s these programs are designed to progress you through the management levels from supervisor to assistant manager to general manager. Shari’s believes in promoting from within the company whenever possible and you will find that many of the people you work with have held other positions within the company.
At Shari’s, each restaurant develops their own training staff known as CEOs (Creating Excellence Officers). CEOs assist the management team in conducting newly hired team member training and other training functions at the restaurant. Our team members who aren’t quite ready for full-time management positions feel this is an excellent opportunity for contributing to the restaurant and developing their skills. CEO trainers may also participate in new restaurant openings.
Job Development Assistance
Shari’s is open 365 days a year, 24 hours a day. If your goal is to pursue a more formal education or you have child care needs, there are nearly unlimited scheduling possibilities available. In fact, through our annual survey, our team members tell us that one of their manager’s greatest strengths is working with their schedules.
For Assistant Managers and General Managers, Shari’s offers a Tuition Reimbursement program for courses related to their position. The company will reimburse up to $300 for approved courses twice a year.
With 100 restaurants in six states, there are many opportunities for you to continue your employment when you find that transferring would make better use of your talents, offer you a greater challenge, provide opportunity for your growth and development or you need to relocate.
MEAL DISCOUNT ON DUTY
We are proud of our food and want you to be familiar with the taste and appearance of all the items we serve. With this in mind, Shari’s has a generous team member meal program. Tipped team members receive a 50% discount on meals while working. Non-tipped team members receive a $9 meal allowance each shift. Managers and supervisors receive a 100% discount on meals while working.
MEAL DISCOUNT OFF DUTY
Shari’s is all about family dining and Shari’s provides you with a 30% discount card starting with your first paycheck. Shari’s 30% discount card allows you to purchase meals for yourself and immediate family members who are accompanying you at any Shari’s location during your time off. Many of our team members find this especially helpful when they are traveling or are on vacation. In addition, managers are encouraged to dine during their off-duty time with their families at a 100% discount twice a month and assistant managers once a month.
Shari’s has a long tradition of getting to know our guests by name and a little something about them. This is the basis of Shari’s 100 Club. Club membership is open to any employee who can learn the name and something about 100 guests. Team members are rewarded with a pin and cash bonus. Some of your Shari’s teammates know more than 2,500 guests.
Shari’s general managers who meet the established criteria are invited to attend the annual Presidents Club conference. This conference is held at a resort location and is dedicated to Celebration and Collaboration.
You will find that many of your Shari’s teammates have been with the company for a long time. Shari’s recognizes your years of service each year on your anniversary date. Each year you will receive a letter recognizing your accomplishment and a voucher to purchase items at our online store. You will also receive distinctive pins on milestone years.
Shari’s team members do some pretty amazing things; going above and beyond to be of service to our guests. To recognize this type of outstanding performance Shari’s has developed a “Hero Award”. Recipients are recognized in our company newsletter and also receive a cash bonus.
HOURLY EMPLOYEE BENEFITS
Shari’s hourly restaurant employees are eligible to enroll in a limited benefit medical plan after 30 days of employment. This plan allows employees to choose from three levels of coverage to tailor the coverage to meet the needs of you and your dependents.
Shari’s offers competitive pay based on experience and we pay our employees every other week with 26 pay periods in a year.
Shari’s is proud to be able to serve our guests 365 days a year, including holidays, and in doing so we are happy to pay our team members in certain positions holiday pay on Thanksgiving and Christmas day.
Shari’s does not have a tip pooling policy in place, but instead we encourage our tipped team members to voluntarily tip those who help contribute to their guests’ satisfaction.
Shari’s 401(k) is a great way to save for retirement through pre-tax payroll deductions. For those team members that qualify to participate in the plan, Shari’s is currently matching a percentage of your contributions based on company financial results.
After one year of employment, hourly team members can begin accruing vacation hours any time they work 60 hours or more in a two-week pay period.
For those hourly employees enrolled in Shari’s limited benefit medical plan, we offer the option of adding life insurance of $20,000 for themselves and $2,500 and $1,250 for covered spouse and dependent(s) respectively. Short-term disability coverage can also be added.
Leaves of Absence
Should the need arise for an employee to take a leave of absence, Shari’s makes available the applicable State and Federal leaves. If the need doesn’t qualify for a leave we do our best in working with the team member in meeting their need for time off.
Shari’s offers a comprehensive medical plan which is available to our restaurant managers after 90 days of employment or after 30 days from promotion into management. This plan includes hospitalization, office visits, lab and x-rays, emergency care, prescription drugs, mental health care, and chemical dependency along with 24-hour nurse support. Coverage for alternative care treatments such as acupuncture, manipulative treatment, and services by a naturopathic doctor are covered up to $1,000 a year. Shari’s generously pays 75% of the premium for employees and 62% of dependent coverage. If elected, the manager can pay their portion of the premium pre-tax. The participant’s out-of-pocket expense is lower when services are received from a preferred health care provider.
Shari’s dental plan is included in the medical plan and covers a portion of routine preventative services, basic services, diagnostic services and major services up to $1,500 annually. The participant’s out-of-pocket expense is lower when services received are from a preferred dentist.
Pay and Bonus
Shari’s offers competitive salary range for management including an aggressive bonus program. Managers are paid every other Friday and bonuses are paid every four weeks, meaning there are 26 pay checks and 13 bonus checks in a year. Bonuses are based on a combination of sales volume and controllable profit in your restaurant.
Shari’s offers direct deposit to general managers and assistant managers.
Shari’s provides each General Manager and Assistant Manager life insurance equaling their annual salary, but not less than $50,000 and not to exceed $100,000. This coverage provides a monetary benefit to your family or designated beneficiary in the event of your death. Those eligible are automatically enrolled in Shari’s life insurance plan on the first day of the month following your first 90 days of employment with Shari’s.
Shari’s also offers voluntary enrollment in short-term disability coverage to general managers and assistant managers. This coverage can provide you with an income stream should you temporarily be unable to work due to a disability or illness.
401(k) Savings Plan
Shari’s 401(k) is an excellent way to save for retirement through pre-tax payroll deductions. Currently Shari’s matches a portion of your contributions based on company financial results.
As a manager you begin accruing vacation time from your date of hire or the date you are promoted into management. Working full time, managers accrue 80 hours of vacation time in years 1-5. After five years you will accrue 120 hours and after 10 years you will accrue 160 hours.
Upon hire or promotion into management, exempt managers receive 40 hours of sick pay. An additional 40 hours is awarded at each anniversary.
Leaves of Absences
Should the need arise for an manager to take a leave of absence, Shari’s makes available the applicable State and Federal leaves as well as bereavement leave. If the need doesn’t qualify for a leave we do our best in working with the team member in meeting their need for time off.